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FAQs

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    General FAQs

  • How do I submit a request to have maintenance repairs in my home?

     
    • At Great Lakes and Crane, a designated phone line with dispatcher has been set up to answer all resident maintenance service requests. For Great Lakes, the phone number is (847) 887-9675 (WORK).  For Crane, the phone number is 1-(866) 774-9675 (WORK). This maintenance phone line will be answered 24 hours per day, 7 days per week. All maintenance emergencies will be answered immediately.

      Life threatening emergencies should be directed to 911.


  • What pets are we allowed to have in our homes?

     
    • The pets that are permissible in your home are those which are domesticated and are traditionally kept in the home. These pets are identified as dogs*, cats, birds, gerbils, hamster, guinea pigs, turtles, and fish.

      *Certain breeds of dogs are not permitted including: Pitt Bulls, Rottweilers, Chow Chows, Doberman Pinschers, Siberian Huskies, Perro de Presa Canarios, and Wolf hybrids.


  • What is the trash pick-up schedule?

     
    • At Great Lakes, weekly trash pick-up is provided. Trash collection for Forrestal, Nimitz, Halsey, Main Side, and Hospital Cove is every Friday of every week. Trash collection for Glenview and Ft. Sheridan is on Wednesday of every week. Please place your trash at the curbside between 0530 - 0600 on your scheduled collection day. Containers are provided to each home and marked with the number. Please keep containers tightly closed at all times. Please return your containers and bins to storage areas i.e., garages, garage enclosures or the rear of the unit by 2000 on garbage collection day. If you miss your scheduled collection day, please do not leave your container on the curb. Please contact your Neighborhood Office. To request a repair or a replacement trash container, please contact your Neighborhood Office. Please check Facebook or with your Neighborhood Office for holiday trash collection schedules.

      At Crane, trash collection is on Thursday of every week. Containers are provided to each home.  Please keep containers tightly closed at all times and ensure that food is not left outside your container.  Our beautiful, secluded location means wildlife is plentiful.  Please do not feed wildlife, intentionally or by not securing your trash.  Remove your container from the curb before 8 PM on collection day. There is a dumpster available for bulk items too large to fit in your container.  No electronics – that is, nothing with a plug - may be disposed of in trash containers or the dumpster.  
      Please check Facebook or with your Neighborhood office for holiday trash collection schedules.




  • Yard Waste

     
    • Yard Waste, such as dead plants, grass, leaves, small branches, clippings, and limbs are to be placed in yard waste bags only and placed at curbside for collection. The contractor will normally collect yard waste once weekly from April thru November. Small limbs should be broken into 4 foot or smaller length and bundled.
      At Crane, yard waste will be picked up on Monday when the grounds are mowed.


  • Recycling

     
    • Great Lakes will be participating in the Waste Management Recycling Program. A bin will be provided, and recycled items will be collected on your regular trash collection day. Please contact your Neighborhood Office for a brochure.
      At Crane, recycling is provided.  Please use the blue dumpster located near the housing office.   No glass is allowed.  


  • Bulk Trash Pick-Up

     
    • Great Lakes residents are reminded that there are no bulk refuse disposal areas within the housing neighborhoods. All bulky items such as furniture, toys, barbecue grills and appliances are to be placed on the curb on Thursday evening for the scheduled bulk trash collection on Friday. Residents may not place bulk items on the curb other than on collection days.  If other than a scheduled collection day, trash must be transported to the bulk trash dumpster located on Mississippi Street. There is a dumpster available for bulk items too large to fit in your container.

      For a fee and upon request from the resident, Hunt Military Communities will collect bulk refuse at the curb. Requests must be made at least 3 working days before the desired collection date. The collection will be scheduled upon payment of the $100 per truckload fee at the neighborhood management office. If a resident fails to properly dispose of bulk items and leaves bulk items in or outside their home, they will be assessed a fee of $150 per truckload.

      At Crane, a dumpster is available near the housing office for bulk items too large to fit in your container.  


  • Will I need to maintain my lawn?

     
    • Hunt Military Communities is pleased to maintain the landscape (mowing, trimming, edging) of all common areas including greenways, parks, and play areas within the neighborhoods. The front yards of all homes will also be maintained by Hunt. If you have a fenced- in backyard, this will be the only area that you will be responsible to maintain.
      Residents are required to keep these areas free of any items that may prohibit the landscaping crews from maintaining these areas. Yards which are not kept free of toys, trash, abandoned items, pet waste or debris will not be mowed.
      If you desire to maintain your own lawn, please visit the neighborhood office to complete form.


  • What about snow removal?

     
    • Hunt Military Communities will remove snow, when required, from streets and common area sidewalks.  Residents are responsible for snow removal from their driveways and sidewalks surrounding their home


  • How do I submit a request to install items in and around my home?

     
    •  You must submit a written request at your Neighborhood Office to make any alterations to the exterior or interior of the home. No changes can be made without written permission from the Management office.

      Changes that require written permission include, but are not limited to, interior paint changes using standard colors, installing insured satellite dishes that are not secured to any part of the home, fence installation, and air conditioners.

      Changes/additions that are not allowed include, but are not limited to, hot tubs, tree houses, trampolines, above ground pools deeper than 12 inches, and tree swings.


  • How do I report neighborhood issues?

     
    •  Your Great Lakes Neighborhood Office is open Monday through Friday, 0700 to 1700 and the Crane office is open Monday through Friday, 0800 to 1430 to assist with any need. You may call or visit to discuss any concerns. Please contact the management office to report neighbor concerns, abandoned vehicles, safety hazards, inoperative street lights and sprinklers, stray cats and dogs, noise violations, etc.  Hunt Military Communities want to ensure that you and your family are comfortable in your home and have peace of mind regarding your neighborhood.


  • How do I request permission to have out of town guests in our home?

     
    • Guests and guest vehicles must be registered with the Neighborhood Management Office if staying longer than 48 hours. Simply call or visit the Neighborhood Management Office in advance of your guest's visit to notify the staff.
      Written approval is required for all guests staying over 30 days.


  • Do I need to notify Hunt Military Communities when I will be away from my home?

     
    • Residents who will be away from their homes more than fourteen (14) days must notify their Neighborhood Management Office. The resident should leave an emergency contact number with Management in case of emergencies.


  • Do I need to report changes that would affect my housing status?

     
    • Changes in pay, number of dependents, duty location, etc. must be reported to the Neighborhood Management Offices immediately. All information regarding your residence needs to remain current in the Neighborhood Management Office including phone numbers, automobile registration, pet information and emergency contacts


  • What happens when it’s time to move? .

     
    • When you find out you’ll be moving, please stop by your Neighborhood Office to complete a Notice to Vacate.  This is a legal requirement in your lease agreement.  You may complete a Notice to Vacate even if you have not yet received your orders. Your lease requires that you give at least 30 days’ notice and generally.  You may also set up appointments for your pre-move and move out appointments at this time.


  • How do I make a suggestion to Hunt Military Communities?

     
    • Hunt encourages and welcomes resident communication. You may enjoy the open door policy of the Resident Services Offices. All letters and phone calls will be responded to. Your resident website, greatlakesfamilyhousing.com offers a resident instant feedback link as well.

      Several avenues for resident feedback, suggestions and comments have been provided. Specifically, residents are randomly contacted following service requests, all potential residents are requested to complete customer feedback cards, random surveys regarding maintenance service are randomly distributed and yearly, all homes receive a survey conducted via third-party.



  • Utilities

  • Why did the Navy decide to start RECP?

     
    • The NAVY RECP is part of a larger Department of Defense initiative to reduce energy consumption. Reductions in utility use as a result of RECP will reduce our dependence on foreign oil, therefore contributing to increased national security, and reduce greenhouse gases and pollution, thus helping to improve the quality of life for all Americans. Furthermore, financial savings resulting from reduced usage will be reinvested in PPV communities to directly improve your quality of life.


  • When will the RECP program start at my installation?

     
    • The tentative roll out schedule for live billing will vary by the Region of the country where the Navy has PPV homes.

      For more specific information about when the RECP will roll out for a specific installation contact your local Navy housing office (a master list of all Navy installation housing offices is located at www.cnic.navy.mil/housing).


  • How does this program work?

     
    • The Resident Energy Conservation Program (RECP) establishes like-type groups of housing and measures the average usage for each like-type group every month. A 10% buffer is then added above and below the average to create a normal usage band. Residents participating in the RECP (referred to herein as Qualified Military Tenants or QMTs) will receive monthly statements on how their usage compares to the normal usage band. Those using more than the normal usage band pay for the excess and those using less than will receive a rebate or credit for the difference between the normal usage band and their actual usage


  • How do Sailors and their families benefit from RECP?

     
    • Dollars saved through conservation will be put right back into the PPV project in the form of capital reinvestments such as new housing, renovations, community amenities, quality of life programs, etc. Sailors will earn rebates if they use less than the normal usage band for their like-type group.


  • How is my usage target determined?

     
    • Your house will be combined with other housing units into like-type groups (LTG) of metered homes that have similar characteristics that affect home energy performance such as the square footage, age, heating type (electricity vs. gas), and condition of the home. Each month the average usage of utilities for the LTG are developed with a 10% buffer above and below the average to create a normal usage band. Qualified Military Tenants (QMTs) with usage above the normal usage band will pay for the excess and those conserving relative to the normal usage band will receive a rebate for their savings. Please note: household make- up is not a factor in determining targets. LTGs only consider the physical characteristics of the home, not the occupants.


  • What if there is an extremely hot or cold month?

     
    • Your utility usage target is established on a monthly basis to account for actual weather changes. All members of the LTG are subject to the same weather changes so they are all calculated accordingly.


  • Can I get information about my like-type group?

     
    • Yes, your Resident Services Manager/Housing Office can provide you with that information.


  • How will this program affect my Basic Allowance for Housing (BAH)?

     
    • There will be no impact to the BAH allowance.


  • Isn’t a utility allowance already part of my BAH?

     
    • Yes. An allowance for “normal” or “average” utilities is a part of the BAH. BAH includes an allowance for the following utilities: electricity, gas or other heating fuels, and water/sewer. The BAH includes the cost of utilities based on averages from residents living in the private sector who are directly responsible for paying for their utilities. This program is intended to encourage QMTs to achieve normal usage and to reward them for conservation beyond normal expectations. If you conserve and use utilities wisely within the normal range, you will have no out-of-pocket utility expense and, with a little extra effort, could be eligible for a utilities rebate.


  • How does billing work?

     
    • Every month QMTs will receive a monthly statement that shows how their usage compares to the normal usage band for their specific like-type group. QMTs who use less than the normal usage band can accrue a credit or rebate and residents who use more than the upper normal usage band will pay for the excess consumption. Before residents are responsible for payments they will experience a “mock billing period.” Mock billing will allow residents to adjust their consumption before live billing starts. After mock billing the live billing period starts and residents will be directly responsible for their utility usage. "Other qualified tenants" (residents who do not pay with BAH) will receive a billing statement from the third party billing service and they will be required to pay for all gas and/or electric utility usage during the given month. As dictated in the RECP, other qualified residents are exempt from the RECP and, therefore, are responsible for paying their own designated utilities.


  • Does this program mean I have to pay a utility bill every month?

     
    • No. If your usage is within the normal usage band you will not have to make any payments. Only if you exceed the normal usage band will you have to pay and then only for the amount over the normal usage band. If you are below the normal usage band you will be eligible to receive a rebate for the difference between the amount consumed and the lower end of the usage band.


  • How and when will I expect a rebate or need to make a payment?

     
    • QMTs whose monthly utilities usage is below the normal usage band will be notified in the monthly utility usage report including the amount of the rebate earned. When the accumulated rebate exceeds $25 the property manager will issue a check to the resident. QMTs have the option to “bank” the savings if they want and use savings to offset future payments. The payments work in a similar fashion – the resident will be notified monthly and will make payment whenever the total owed exceeds $25.


  • How do I know that my utility usage report is correct?

     
    • Your monthly utility usage report is based on the individual utility meters on your home. The PPV project company will collect information from the meters and develop a usage report for each home. If you feel there are inaccuracies on your bill, please contact your property manager for review.


  • How can I be sure my home is energy efficient?

     
    • Residents can request their property manager perform an evaluation of the home to ensure that all of the appliances and energy using features of the home are in good order. The property manager will also provide tips on how to make your home more energy efficient.


  • If my neighbor in the same like-type group has a more efficient kitchen appliance, does that entitle me to new appliances?

     
    • No. We account for these minor differences by utilizing the 10% plus or minus buffer around the utility usage target.


  • We have two children in our family and live in a 3-BR home. Many of our neighbors do not have children. Will the monthly usage average for our like-type group be skewed?

     
    • The rent for PPV homes is typically the BAH rate. BAH does not vary depending upon family size. Families are assigned to homes appropriate for the size of the family/what they qualify for. LTGs include similar homes in the average calculations, regardless of household makeup.


  • What happens if I don’t pay on time? Will late payments affect my credit?

     
    • Residents with a past due account will receive delinquency notice letters and a late fee. Extreme delinquencies can result in a notice to vacate housing and can potentially affect your credit. The PPV partnership will work with you to arrange payment plans if you need help making payments.


  • Am I responsible for paying for water usage?

     
    • At this time PPV homes are generally not individually metered for water, therefore the RECP excludes water usage. Water conservation is very important because excess usage drains funds from the PPV project. You can expect to see the property manager promote water conservation initiatives in your PPV housing area even though most homes are not individually metered.


  • If this is a Department of Navy program, do I have to participate if I am in another branch of Service?

     
    • All military members, regardless of Branch of Service, living in Navy PPV housing must sign a lease and addendum that requires participation in RECP. The Army and Air Force are transferring responsibility for payment of utilities to residents that live in their privatized housing much like the Navy.


  • How can I reduce my energy usage in PPV housing?

     
    • The easiest way to reduce your energy usage is by regulating your thermostat to minimize heating and or cooling requirements. Wise use of hot water, lighting and appliances can also contribute significantly to energy savings. Finally, you can request the property manager perform an energy assessment to identify energy savings strategies specific to your home.


  • Is there a waiver policy if a member in my family has a medical circumstance that requires the need to use more energy?

     
    • Yes, a waiver from the RECP can be requested if your family member is enrolled in the Exceptional Family Member (EFM) program and you can demonstrate the medical condition has a direct impact on utility usage. In addition, handicapped members outside of the EFM may also submit a waiver request for consideration. Each housing office will have procedures for submitting a waiver. Wounded Warriors are exempt from participating in the RECP.


  • What utility rate will I be charged when living in PPV housing?

     
    • You will be charged the same rate the PPV partner is charged to provide utilities to your home. The rate will be included on your bill and is available at any time by contacting your PPV property manager. Sometimes the utilities are provided by the supporting installation for the PPV project and other instances it will be the rate from a 3rd party utility provider. By law, the PPV partner is not allowed to charge you a higher rate than they pay for utilities.